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Refund policy

Return and Refund Policy

Last updated: September 11, 2026

Thank you for shopping with Oopsibop. Because our slow-rebound PU foam products are tactile products that can be affected by handling, pressure, storage, temperature, and humidity, all sales are generally final except in cases of verified severe damage upon arrival.

Please review this policy carefully before placing your order.

1. Final Sale Policy

We do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Accidental purchases
  • Personal preference regarding texture, resistance, scent, color, size, or rebound speed
  • Products that have been opened, squeezed, played with, altered, torn, or otherwise used
  • Minor variations in color, painting, shape, texture, scent, size, or weight
  • Temporary packaging impressions that may gradually recover after the product is removed and allowed to rest
  • Differences in softness or rebound speed caused by temperature or humidity
  • Damage caused by improper use, excessive force, improper storage, pets, children, sharp objects, heat, sunlight, or dry conditions
  • Refused, abandoned, or unclaimed packages
  • Orders shipped to an incomplete or incorrect address supplied by the customer

These characteristics do not generally qualify as manufacturing defects or severe shipping damage.

2. Severe Damage Upon Arrival

A refund or replacement may be considered only when a product arrives with severe and material damage.

Severe damage may include major tearing or splitting present immediately upon opening, serious structural collapse or internal damage, substantial damage that prevents the product from being used as reasonably intended, or other clearly visible damage that occurred before or during delivery.

Minor surface marks, temporary pressure impressions, small paint variations, slight asymmetry, scent differences, or changes in rebound speed are not considered severe damage.

3. Complete Unboxing Video Required

To submit a severe-damage claim, you must provide one complete, continuous, and unedited unboxing video.

The video must:

  1. Begin before the shipping package is opened.
  2. Clearly show the shipping label and tracking information.
  3. Show all sides of the sealed outer package.
  4. Record the entire opening process without interruption, cuts, editing, or skipped sections.
  5. Clearly show all packaging materials and contents.
  6. Clearly show the condition and claimed damage immediately after the product is removed.

Additional photographs may be requested, but photographs alone are not a substitute for the required complete unboxing video.

Claims submitted without a complete, continuous, and unedited unboxing video cannot be approved, except where otherwise required by applicable law.

Please do not discard the product, packaging, shipping label, or outer parcel until the claim has been fully reviewed and resolved.

4. Reporting Deadline

Any claim concerning severe damage upon arrival must be submitted within 48 hours of the carrier’s recorded delivery time.

Please email admin@oopsibop.com and include your full name, order number, a clear description of the problem, the complete unboxing video, clear photographs of the damage, and photographs of the outer package, shipping label, and internal packaging.

Claims submitted more than 48 hours after recorded delivery may be denied, except where otherwise required by applicable law.

5. Review and Response

We will acknowledge or respond to your claim within 48 hours after receiving the required information.

A response within 48 hours does not guarantee that the claim will be approved or fully resolved within that period. We may request additional information or evidence before reaching a decision.

All submitted materials will be reviewed to determine whether the issue qualifies as verified severe damage upon arrival.

6. Approved Remedies

If a claim is approved, Oopsibop may, depending on the circumstances and product availability, offer a replacement product, a refund for the affected product, a partial refund when appropriate, or another mutually agreed solution.

Do not return any product unless Oopsibop provides written return authorization and return instructions. Unauthorized returns will not be accepted.

If an approved return is required because of verified severe damage, Oopsibop will provide instructions regarding the authorized return and applicable shipping costs.

7. Refund Processing

Approved refunds will be issued to the original payment method.

After a refund is issued, it may take approximately 5–10 business days for the funds to appear, depending on PayPal, the customer’s bank, card issuer, or payment provider.

Original transaction, currency conversion, banking, or other third-party processing times are outside Oopsibop’s control.

8. Order Cancellations

Cancellation requests must be submitted within 24 hours of placing the order and before the order has been fulfilled or shipped.

To request a cancellation, contact admin@oopsibop.com and include your name and order number.

Submitting a cancellation request does not guarantee cancellation. Once an order has entered fulfillment or has been handed to the carrier, it can no longer be canceled.

9. PayPal and Mandatory Consumer Rights

This policy does not exclude, restrict, or override any consumer rights that cannot lawfully be waived under applicable law.

Payments made through PayPal may also be subject to PayPal’s own Buyer Protection, dispute, and evidence requirements. PayPal independently determines whether a claim qualifies under its policies.

10. Contact Information

For questions regarding a damaged order, cancellation, refund, or this policy, contact:

Oopsibop
Whale Sun Supply Chain Services (Zhongshan) Co., Ltd.

Email: admin@oopsibop.com
Website: https://oopsibop.com

Business address:
Room 1707, 17th Floor, Chuangfu Building
No. 23 Gangyi Road, Torch Development Zone
Zhongshan, Guangdong 528437
China